The Suncoast Chapter of ATD invites you to explore how
the Tampa Bay Lightning have become the leaders in service delivery for the NHL and professional sports.
What are the secrets to their success and what role does leadership and training have in that transformation?
Speaker: Mary Milne - Vice President, Guest Experience
Mary Milne is currently in her 17th year with the Tampa Bay Lightning, the Tampa Bay Storm and Amalie Arena. She is responsible for the overall service that is provided to all guests and visitors for every event that takes place at Amalie Arena. In her current position, Milne oversees all front of house departments, including parking, security, guest and suite services. She ensures that the guest experience and delivery of service is at its highest quality and nothing short of world class.
PO Box 273114
Tampa, FL 33688