Director - Training &Development

  • September 14, 2017 5:31 PM
    Message # 5261286
    Secretary (Administrator)
    Position Title: Director - Training &Development
    • Tampa, FL
    • Full-Time

    Company Description

    GTE Financial, a progressive and dynamic credit union is seeking a proven corporate training professional. You've successfully mastered the art and science of matching financial product solutions to your customer needs. You've taken that experience and leveraged it to build state-of-art, effective training courses and strategies for your company. You are a natural leader and have already created strong teams that have found success in building a financially literate workforce that proactively presents solutions to its customers. GTE Financial wants your talents! Itching to lead a team of trainers, build new learning strategies, and drive this credit union to undiscovered success?

    Job Description

    The AVP of Training and Development is responsible for overseeing the design, development and delivery of operational, sales and customer experience training that aligns with the credit union's strategic objectives and adheres to compliance and regulatory requirements. This position plays a key role in establishing the sales and member experience culture of our organization with new employees, supports our culture through ongoing training, and is instrumental in supporting new product and service launches for the credit union through the development of internal communication, training, and behavioral reinforcement strategies.


    • Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
    • Identifies/incorporates current learning best practices and lessons learned into program plans.
    • Ensures the effectiveness of the organization's internal communication program, company intranet, and associated employee communication channels.
    • Works in tandem with HR team to provide expertise in development and execution, planning, and facilitation of employee relations programs and efforts.
    • Collaborates with HR co-workers to manage, coordinate, and train the workforce on the organization's performance review processes.
    • Oversees full scope of employee surveys and feedback programs utilizing best practices and current trends, including analysis, reporting, recommendations, and action planning.
    • Practices servant leadership and demonstrates expertise by delivering training courses when called upon.
    • Coaches training team to expand belief boundaries, develop professional best practices, and demonstrate effective learning methodologies.
    • Develops and motivates direct reports; sets clear expectations for performance and responsibilities; evaluates progress and provides feedback consistent with established coaching standards.
    • Actively participates in annual budget development and review. Develops, tracks, and reports on training budget variances.
    • Guides training team to appropriate instructional program design procedures and methods such as instructor-led and virtual instructor-led training, demonstrations, simulation exercises, and computer-based training for a blended approach to learning.
    • Maintains records and prepares statistical reports to evaluate performance of trainers based on IBSTPI competencies;
    • Reviews evaluations of training courses, objectives, and accomplishments.
    • Coordinates and manages the organization's periodic "All Employee" events.
    • Collaborates with HR co-workers to train employees on HR issues and practices. Conducts workshops in new products, policies, and procedures for all leaders. Presents course materials.
    • Compiles data and analyzes training requirements of current and past years to prepare budgets and justify funds requested;
    • Researches and selects outside consultants and trainers to conduct training in specific topics as needed;
    • Assists as a change agent providing the support and mechanism to implement major changes to the operations of the business;
    • Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
    Other Job Functions:
    • Perform additional duties as assigned.
    • Abides by all policies, procedures, and protocols set forth in the departmental, GTE Financial employee, operational and administrative policy manuals.
    • Maintain, implement, and lead business continuity and disaster recovery strategies and solutions for department.
    Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. Job duties can change at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.



    • Ability to communicate effectively in both verbal and written means;
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations;
    • Ability to write reports, business correspondence, and procedure manuals;
    • Ability to present information effectively and respond to questions from all constituencies, including management, members and the public;
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
    • Ability to solve problems through a variety of means, including:
    • Use of different standard systems and procedures;
    • Analysis and collection and interpretation of information in applying guidelines and precedents;
    • Analysis of systems and work processes, including the review of records and transaction as well as the re-creation of outcomes in order to find errors in multi-step processes;
    • Recognition that solutions and decisions typically affect the work of an entire department.


    • Additional hours as necessary to accomplish objectives and goals
    • Vision (or corrected) to normal range
    • Requires light physical activity performing non strenuous daily activities of an administrative nature as well as periods of prolonged sitting. Requires; extensive typing, filing and writing.


    • Undergraduate degree.
    • Solid background in financial service industry.
    • Min 7 years' experience in training and development with at least 5 years progressive management experience or combination of education and experience or combination of education and experience.


    • Training certificate from accredited institution preferred
    • Human Performance Technologist preferred
    • Instructional System Design preferred
    • Project Management certificate preferred

    Additional Information

    Employees of GTE Financial also enjoy competitive pay and outstanding benefits that include:

    • Medical
    • Dental
    • Vision—no cost to employee
    • Long-term and Short-Term Disability
    • Optional Cancer, Accident, Critical Illness, and Short Term Disability.
    • Basic Life—no cost to employee
    • Supplemental Life and Dependent Life Coverage
    • Flexible Spending Accounts
    • 401k - will match 100% up to 3%
    • Incentive Program
    • Employee Assistance Program
    • Competitive Paid Time Off
    • 10 Company recognized Holidays
    • Education Reimbursement
    • Onsite Wellness Center and Wellness Center Manager
    • Financial Benefits

    Come join us as we look forward to the next 80+ years of growth, achievements and success.


    As a proud Equal Opportunity Employer,
    GTE Financial welcomes and encourages diversity as a vital part of our business strategy.